FAQ
Are Elle’s swim products safe for sensitive skin?
All Elle’s products are crafted with sustainable fibers - never treated with harsh chemicals. They are suitable for all skin types. Founder Riley Noel has moderate eczema, our pieces are gentle on your skin even in its more fragile states! Full fabric content lists are available on each product page.
Which products have UV protection?
Every Elle’s swim swimwear piece has UV and UPF 50+ protection. Styles made with our signature organic bamboo cotton are lined with a layer of our swimwear fabric to provide extra protection.
Are Elle’s products OEKO-TEX® certified?
Yes. Elle’s swim swimwear products are tested and proven free of harmful levels of toxic substances.
What if an Elle’s swim product doesn’t work for me?
We are here to help! Please email our team at hello@ellesswim.com (include your order number) within 14 days of your order arrival and we'll help you with any returns and questions.
Where can I find a size guide?
Each product page has size guides available. Check out our general size guide here.
Do Elle’s swim products have to be recycled?
Elle’s swim products are made of 100% recycled and recyclable materials. If you’d like to recycle them or any order packaging you can! All order packaging is biodegradable.
What hardware does Elle’s swim use?
All swimwear hardware is silver or gold plated. Tested rust proof.
How long does it take for my order to arrive?
We process and ship orders with 48 hours M-F, excluding holidays. Your items are being handled with the utmost care, in a sanitized environment. Your purchase is soon to arrive clean and ready to be rocked. Sometimes it can take a bit longer, please allow up to 2-3 business days for orders to be processed before shipping. During sale periods, launches, and high order volumes processing times can vary. You’ll receive a notification and tracking number via email when a shipping label has been created. Tracking will show updates shortly after the label has been received by the carrier.
Orders within USA are delivered within an average of 3-4 business days after fulfillment.
Orders to Canada arrive within an average of 9-13 business days for most provinces but can take longer depending on the province.
Orders to Europe arrive within an average of 9-13 business days for most countries but can take longer depending on the country.
We would love to hand deliver orders to you and apologize for any carrier transit delays.
What are shipping costs?
For the USA, Standard Shipping is $3.99 available for most domestic locations via USPS and arrives 3-4 business days after fulfillment. Some P.O. Boxes may not be deliverable. Standard Shipping rates during select store promotion periods are often free for orders within the continental USA (excluding Priority Shipping options). Express shipping is available within the USA for $10.00 and delivers in 1-3 business days, with other express options calculated and provided at checkout.
Priority Shipping is available for Alaska, Hawaii, and US Territories for $10.00. We offer our Standard Shipping rate to these areas as well. You may experience longer delivery times if you're shipping to Alaska, Hawaii, and US Territories.
Standard Shipping to Canada costs CA$13 and arrives within 7-9 business days. We offer free shipping on orders to Canada during select store promotion periods. Express shipping is available for CA$24 and delivers in 4-6 business days (not including processing time).
Standard Shipping to the United Kingdom & parts of Europe costs $18.00 and arrives within 9-13 business days. These are average transit times, and they can vary depending on country. Express shipping is available for $24.00 and delivers in 4-6 business days (not including processing time).
Standard Shipping to Europe costs $20.00 and arrives within 9-13 business days. These are average transit times, and they can vary depending on country. Express shipping is available for $26.00 and delivers in 4-6 business days (not including processing time).
Standard Shipping to Australia costs $20.00 and arrives within 9-13 business days. These are average transit times, and they can vary depending on city. Express shipping is available for $40.00 and delivers in 4-6 business days (not including processing time).
Where do we ship?
We currently ship to the United States and US Territories. As well as Canada, United Kingdom, Australia, and select European countries available at checkout based on provided address. Worldwide with exceptions to undeliverable locations.
Do I pay the duties on my shipment?
For Canada, duties are covered in the cost of your shipment and any remaining duties should send back to us. In the event of added duties upon arrival, please keep your proof of payment—so we can reimburse you.
For the United Kingdom and Europe shipments, both duties and VAT are covered in the cost of your shipment and any remaining duties should send back to us. In the event of added duties upon arrival, please keep your proof of payment—so we can reimburse you.
How can I track my order?
You can track your order through email confirmation or the Shop application.
What is your return policy?
We are here to help! Please email our team at hello@ellesswim.com (include your order number) within 14 days of your order arrival and we'll help you with any returns and questions. Please note we offer exchanges for items unworn with tags—via store credits to maintain swimwear cleanliness!
Find our Return Policy here.
Which payment methods do you offer?
Elle’s accepts major credit cards payment—American Express, Discover, MasterCard, and Visa. As well as PayPal and Apple Pay.
Can I exchange my item?
Yes! Please email our team at hello@ellesswim.com (include your order number) within 14 days of your order arrival and we'll help you with any exchanges and questions. Please note we offer exchanges for items unworn with tags—via store credits to maintain swimwear cleanliness!
How can I contact Elle's?
Please reach out to us for any help! Via our online chat or email. We are always happy to chat about product recommendations, skin safety, and any questions you may have.
